Privacy Policy

This website is mooremedia.com.au, a small business website owned by Robert Moore, a sole trader business in Victoria Australia.

In common with most websites, mooremedia.com.au (“this website”) collects some visitor data, which may include your IP address, browser and screen resolution, and pages visited. This is only used to determine overall visitor numbers and common browsers and screens, and is not used to personally identify any particular visitor.

The information is collected by the webserver, which is hosted by web24.com.au. In addition, a plugin recordes some information internally to the site.

This data may be held for varying periods.

When corresponding by email you must complete your name and email address, and consent to the storage of your information. You must assume that this information may be held in perpetuity in the host mailserver at web24.com.au and locally by Moore Media.

Email content is considered confidential and is not made available to other persons except with permission or where required by law.

Information collected

Webservers routinely collect information about visitors to their website. Our webserver collects:

• Your IP address;
• Time of visit;
• Your computer’s operating system;
• Browser used;
• Your country;
• Referring website (if you clicked a link to come to Moore Media);
• Entry webpage (the page you first viewed);
• Pages viewed during your visit;
• Exit webpage (the last page you viewed on the site);
• Search phrase used (if you arrived from a search engine, although increasingly this information is not provided by the Google search engine).

The server also identifies common search engine robots.

This information is used in aggregated form to examine browsing trends, incoming sources, commonly-used browsers and what search engines visit the site.

Moore Media does not use external analytics solutions such as Google Analytics. All analysis of visitors is in aggregated form from data collected by the webserver and by an internal statistics plugin.

The site is powered by the WordPress content management system, and uses various plugins, a theme derived from the OceanWP theme, plus fonts supplied by Google.com.

The WordPress system places “cookies” in your computer to assist site management during the visit and on return visits; these cookies are used solely for site operation and not for tracking or targeting visitors. (see our cookie policy.)

Likewise no programs are used to track visitors after they leave the site or to place advertising pixels or cookies.

Personal information provided on contact

Moore Media can be contacted by phone, SMS, post, or email. With the first three methods, the personal information you provide is entirely at your discretion.

Our email contact form collects:

• Your name
• Your email address
• and optionally, any other information you may include, such as your business name, phone number, and of course your comments/inquiry.
  This information is not held on the webserver, but is passed immediately to a separate email server.

Information security

Our webserver uses a LetsEncrypt secure certificate to provide browsing security. Most browsers will automatically recognise Moore Media as a secure website using the HTTPS protocol.

Access to our email accounts is also via secure connection with strong passwords, however, please be aware that email communication is inherently insecure, and a message may pass through multiple servers, each or any of which may store copies of the message.

Emails are stored separately from the webserver.

Information use

Email or other communications are held as being strictly confidential and are not passed to third parties without the sender’s permission, except where required by law.

We do not send marketing materials – your name and email is not added to a marketing database.

If you receive unsolicited marketing emails (spam) purporting to originate from Moore Media, be assured these are NOT from us but from someone forging or “spoofing” our email address – unfortunately quite simple to do.

Information Requests

We believe it is important that personal information provided to Moore Media is accessible by you to ensure its accuracy, and to assure you of the extent of the information we hold about you.

While this website is principally for businesses in Australia, we also receive international visitors. Under the General Data Protection Regulation (GDPR), European Union citizens can request access to their information and request its removal. We are happy to comply with such requests, and also requests for access to personal information from citizens of other countries.

However, to protect our data from misuse, and for the privacy of our visitors and clients, any such requests may be required to provide identifying details of the information requested, and to verify your identity to our satisfaction before any action is taken.

Data Breaches

Under Australian regulations we are obliged to promptly report any data breaches we identify. We maintain various security measures on our website and email to provide a high level of security, and will endeavour to contact you promptly if we believe your personal information has been compromised.

Complaints

In the first instance please make contact via the website form, and be assured we will do our best to correct any issues. If you are not satisfied with the outcome you can forward your complaint to the Information or Privacy office in your own country.

This policy may be updated for compliance with changing regulations.